Computer Repair & Laptop Repair – Serving Pukekohe and across Franklin

Dial a Nerd is more than just another laptop and computer repair company

We’re a team of nerds based in Pukekohe who love solving computer problems for home users and businesses. Our journey started with a simple goal: to provide reliable, fast and quality repairs so technology works for you, not against you. Over the years our commitment to fast service and personal solutions has made us one of the most trusted computer repair companies in Pukekohe.

Our team of experts stay up to date with the latest technology so we can deliver the best service every time. Whether you’re a home user who needs help with a slow computer or a business looking for professional IT support we bring our expertise and passion for fixing computers to every job. We serve Pukekohe and the wider Franklin area.

Common Computer Repair, Laptop Repair, and Server Repair Problems We Handle


Our experienced team regularly tackles a wide variety of common issues, including computers, laptops, and other devices:

  1. Computers that won’t start

  2. “Blue screen of death” errors or system crashes

  3. Slow computers or slow start-up times

  4. Computers freezing or restarting unexpectedly

  5. Slow or unreliable internet and Wi-Fi connectivity

  6. Overheating computers

  7. Backup and data recovery issues

  8. Virus and malware removal

  9. Data recovery from damaged or corrupted drives

  10. Laptop screen replacements and broken screens

  11. Server repairs and troubleshooting

  12. Remote IT support available NZ-wide

  13. Common issues with desktop computers, laptops and Macs, such as screen damage, battery problems, or hardware malfunctions

Ignoring these problems can lead to total system failure or costly data loss. Acting promptly when you notice signs of poor system health, such as freezing or sluggish performance, can prevent more serious and expensive issues later on.

Downtime is costly, especially for businesses relying on their office systems. Modern devices, desktop computers, laptops and Macs, carry out multiple essential functions, making timely repairs critical. Whether it’s a desktop, laptop, or server, your IT equipment must perform reliably. Our proactive maintenance and timely computer repair services help minimise downtime and keep your business running efficiently.

To ensure your critical systems receive the attention they deserve, we offer Service Level Agreements (SLAs) and priority service options. Our team can assist with a wide range of device issues, including smartphones and Macs. This means no long waits, just fast, effective repairs to get you and your team back online as quickly as possible.

Computer Repair - Common problems that we repair for our customers

Your digital world should be seamless and that’s what we deliver.

In the last month alone our technicians have fixed over 30 laptops and desktops in Pukekohe. 

We specialise in Windows computers and Mac repair or maintenance as we know how important they are in today’s digital lifestyle and offer solutions for many issues from screen replacements to water damage. 

As your local computer shop in Pukekohe Dial a Nerd offers a full range of IT services including computer repairs, laptop repairs, server repairs and maintenance for home users and businesses. With the growing market for technology repair and support we make sure your devices like desktop computers, laptops or Macs which do multiple jobs for you get the maintenance they need. Our team can help with all IT and computer issues.

We know your time is valuable so our mobile repair technicians who are experts in computer repair can come to you or you can bring your device to our office at 6 Cape Hill Road, Pukekohe, Auckland, 2120. If you can’t get to us you can also mail your device to us for repair. For quick service just call us on 09 238 2560.


Katrina Johns

Katrina Johns

The team at Dial A Nerd are awesome. I took my iMac to them after it got knocked and had weird lines on my screen. They worked out where the problem was, sent me through a report which I was able to pass onto my insurance company and got it all sorted for me. They also explained everything really well in a language I could understand. Would highly recommend them for any technology needs, they really know their stuff.


Murray Phillips

Murray Phillips

I just wanted to give a huge shoutout to Dial a Nerd for always being there whenever I need computer support! Whether it's troubleshooting tech issues or providing expert advice, they never disappoint. Their team is friendly, knowledgeable, and always goes above and beyond to ensure everything runs smoothly. As someone who relies on their computer for work and personal use, having Dial a Nerd as my go-to support team gives me peace of mind. I highly recommend their services to anyone in need of reliable technical assistance


Dave Pope

Dave Pope

I popped in to see if they could fix a laptop screen and they had it repaired by that same afternoon. Impressive service and a couple of good guys to deal with. Totally recommend them for anything to do with computers.

Learn More

Network Services for Home and Business Connectivity

At Dial a Nerd, we understand that a stable and secure network is the backbone of any modern home or business. Our reliable network services are designed to keep you connected, whether you’re working from your home office or managing a busy business in Auckland, Pukekohe and Hamilton. Our skilled team is equipped to fix a wide range of computer problems, including network issues that can disrupt your daily operations.

We offer both remote support and on-site services to ensure your connectivity is restored quickly and efficiently, minimising any downtime. Our network solutions include everything from troubleshooting slow connections to setting up secure office systems, as well as essential services like data recovery, malware removal, and Windows updates. We’re committed to providing quality repairs and support for laptops, desktops, and other devices, helping you choose the right technology to meet your needs.

Whether you’re a small business looking to upgrade your systems or a home user needing reliable internet, our team is here to provide fast, efficient, and tailored network solutions. At Dial a Nerd, our aim is to keep your devices and business running smoothly with the best connectivity services in Pukekohe across Franklin.

Virus Protection and Removal: Keeping Your Devices Safe
Our Repair Process: Diagnosis, Quote, and Quality Testing
Emergency Repair Services: Fast Solutions When You Need Them Most
Beyond Repairs: Computer Sales & Sourcing Tailored to You
Affordable Computer Repair Options for Every Budget
Preventative Maintenance: Protecting Your Technology Investment
Warranty and Guarantee: Your Peace of Mind

FAQs About Computer Repairs and Services

Q: What are the 10 common computer problems and solutions?

A: Common issues include slow performance, overheating, frequent crashes, internet connectivity problems, blue screen errors, unresponsive programs, loud fan noise, keyboard/mouse malfunctions, battery charging issues, and malware infections. These problems can affect a variety of devices, including smartphones, iPhones, and Macs. Solutions range from hardware cleaning and upgrades to virus removal and software updates.

Q: Is it cheaper to repair or replace a PC?

A: Repairing is usually cheaper if costs are less than half the price of a new machine. Simple fixes like RAM upgrades or malware removal are cost-effective. However, if multiple parts fail or the PC is over seven years old, replacement might be a better investment.

Q: How much does it cost to service a PC?

A: Routine servicing in New Zealand typically ranges from $100 to $200, covering internal cleaning, malware scanning, updates, and system optimization. Regular servicing extends your computer’s life and prevents costly repairs.

Q: Is a 7-year-old computer considered old?

A: Yes, most consumer computers are designed for 3 to 5 years of use. Older computers may struggle with modern software and security but can still be useful for basic tasks if well maintained.

For more detailed information, visit our FAQs page or call us at 09 238 2560.

Additional IT Services to Support Your Business and Home Needs

Our comprehensive IT services include not only computer repairs but also remote IT support, data recovery, VoIP cloud phone systems, AI integration for businesses, cloud hosting and server hosting and more. 

Whether you need help fixing a broken screen, removing malware, or setting up efficient office systems, Dial a Nerd has the right solutions for you.

Explore all our offerings on the IT Services page and discover how we can help improve your technology experience.

Contact Dial a Nerd for Professional Computer Repair in Pukekohe


If you’re facing computer problems or need expert advice on repairs and IT solutions, don’t hesitate to reach out. We provide friendly, professional, and efficient service to home users and businesses in Pukekohe and across Franklin.

Call us today at 09 238 2560, email support@dialanerd.nz, or visit our office at 6 Cape Hill Road, Pukekohe, Auckland, 2120.